Plain-language summary
We collect only the information needed to deliver your milk and manage your orders. We do not sell your data. We do not run advertising. Your information is stored securely on Google's infrastructure and is never shared with third parties beyond what is needed to run our service.
1. Who We Are
Vajra Farms is a dairy farm and fresh milk delivery business based in Khammam, Telangana, India. We deliver fresh buffalo and cow milk directly to households, businesses, and brands across the Khammam region.
This Privacy Policy applies to:
- Our public website at vajrafarms.com
- Our internal staff management portal
- Any information you provide when placing an order by phone or otherwise interacting with us
For any questions about this policy, contact us using the details at the bottom of this page.
2. Information We Collect
Information you give us directly
When you place an order or contact us, we may collect:
- Name: to identify your account and address your deliveries
- Phone number: to confirm orders, coordinate deliveries, and reach you if there is a problem
- Delivery address: to route our deliveries to your door
- Delivery preferences: milk type (buffalo or cow), quantity, delivery frequency (daily, alternate day, weekly), and preferred delivery time
- Customer type: whether you are a household, business, or brand, and whether you are on a trial or subscription
Information collected automatically
Our public website does not use cookies, tracking pixels, or third-party analytics scripts. No browsing data is collected from visitors to vajrafarms.com.
Staff portal accounts
Staff members who access our internal portal have a username and password-protected account. We collect the username and a securely hashed password. Staff activity within the portal (orders submitted, status updates) is logged for operational purposes.
3. How We Use Your Information
We use the information we collect exclusively to operate our milk delivery service:
- Processing and fulfilling your milk delivery orders
- Scheduling deliveries and routing our delivery staff
- Contacting you about your order (delivery confirmation, delays, changes)
- Managing your subscription or trial program
- Maintaining order history and delivery records for our operations
- Improving our service based on delivery patterns and feedback
We do not use your information for marketing to third parties, targeted advertising, or profiling.
4. How We Store Your Information
Customer order data and delivery information are stored in Google Sheets, accessed via Google Apps Script — Google's cloud platform. This means your data is stored on Google's secure servers and is subject to Google's Privacy Policy and security standards.
We use access controls to ensure only authorised Vajra Farms staff can view customer data. Staff accounts are password-protected and role-restricted.
We retain your order and delivery information for as long as you are a customer, and for up to 24 months after your last order to handle any disputes or queries. After that period, data is deleted.
5. Who We Share Your Information With
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Our delivery staff: staff see the name, address, and order details needed to complete your delivery. They do not have access to your full account history.
- Google LLC: as our infrastructure provider (Google Sheets, Google Apps Script). Google processes data on our behalf as a data processor.
- Legal requirements: if required by law, court order, or government authority, we may disclose information to comply with our legal obligations.
No other third parties receive your personal information.
6. Your Rights
As a Vajra Farms customer, you have the right to:
- Access: ask us what personal information we hold about you
- Correction: ask us to correct inaccurate or outdated information
- Deletion: ask us to delete your personal information (subject to operational and legal retention requirements)
- Opt out: stop receiving any communications from us by informing us by phone
To exercise any of these rights, contact us by phone or through our Instagram. We will respond within 14 days.
7. Children's Privacy
Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
8. Security
We take reasonable technical and organisational precautions to protect your personal information against loss, misuse, and unauthorised access. These include password-protected staff accounts, role-based access controls, and use of Google's secure cloud infrastructure.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
For significant changes, we will attempt to notify active customers by phone.
10. Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, reach us through any of the following:
- Phone: 96521 74999 / 96522 17999
- Instagram: @vajra_farms_khammam
- Address: Khammam, Telangana, India
- Operating hours: Monday – Saturday, 6 AM – 6 PM